Shipping policy

SHIPPING & DELIVERY POLICY

MADE-TO-ORDER

DANIEL CHUCK primarily produces jewelry after an order has been confirmed.

Production and preparation for dispatch generally require 7–14 business days.

This period refers to production and dispatch preparation only. Delivery transit time is additional.

CUSTOM SPEC orders, unusual production requirements, or other exceptional circumstances may require additional time. Where a material delay becomes known, we will make reasonable efforts to inform the customer.

DOMESTIC SHIPPING — SOUTH KOREA

Domestic orders within South Korea are shipped free of charge unless otherwise stated before purchase.

Tracking information will be provided when available after dispatch.

Actual delivery time after dispatch may vary depending on the carrier, destination, public holidays, weather, and other delivery conditions.

INTERNATIONAL SHIPPING

International shipping charges are calculated according to the destination and are displayed during checkout where applicable.

International orders generally require the same 7–14 business day production and dispatch period unless otherwise stated.

International transit time, customs clearance, and local delivery time are additional and may vary significantly by destination.

CUSTOMS, DUTIES, AND TAXES

International shipments may be subject to import duties, value-added tax, customs charges, brokerage charges, or other taxes imposed by the destination country or region.

Unless expressly stated as included at checkout, such charges may be payable by the recipient.

DANIEL CHUCK does not control the amount or timing of charges imposed by foreign customs or tax authorities.

DELIVERY INFORMATION

Customers are responsible for providing accurate recipient information, contact information, and shipping addresses.

If a shipment is delayed, returned, or requires re-delivery because incorrect or incomplete information was provided by the customer, the customer may be responsible for the resulting additional shipping costs.

If an address needs to be changed, please contact DANIEL CHUCK as soon as possible before dispatch.

LOST OR DAMAGED SHIPMENTS

If a shipment appears to have been lost in transit or arrives with significant external damage, please contact DANIEL CHUCK as soon as reasonably possible.

Please provide the order number and, where applicable, photographs of the package and product.

A carrier investigation may be required before the issue can be resolved.

ORDER AND SHIPPING INQUIRIES

For questions relating to production, orders, or shipping, please contact DANIEL CHUCK through the ACCESS page or the customer support channel.

Last updated: October 1, 2026